Protection Policy

At PorwalCart, we are committed to providing a safe and trustworthy shopping experience.

Our Buyer Protection ensures that you can shop with confidence.

What Is Covered

PorwalCart Buyer Protection applies when:

1️⃣ Item Not Delivered

If your order does not arrive within the estimated delivery time.

2️⃣ Item Is Damaged or Faulty

If the product arrives broken, leaking, or unusable.

3️⃣ Item Not as Described

If the item:

* Is different from what was shown

* Is incorrect product

* Has major quality issues

👉 In these cases, you are eligible for a replacement or full refund.

Claim Time Frame

* You must report an issue within 48 hours of delivery (for damaged/wrong items)

* For non-delivery, report within 7 days after expected delivery date

What You Need To Provide

To process your claim, you must provide:

* Unboxing video (recommended for faster approval)

* Clear photos of product

* Order ID

Resolution Options

After reviewing your case, PorwalCart will:

✔ Send a replacement

OR

✔ Issue a full refund to original payment method

Refunds are processed within 5–10 business days

Return Shipping Responsibility

* If the issue is our fault → We cover return/replacement cost

* If customer changes mind → Return shipping is customer responsibility

What Is Not Covered

Buyer Protection does NOT apply if:

* Wrong address provided by customer

* Product used or damaged after delivery

* Delay caused by customs or courier

* Claims made after allowed time frame

* Minor variations (color/packaging updates)

Important Conditions

* Products must be used as per instructions

* Wellness products are not guaranteed to give specific medical results

* Claims must be genuine (fraudulent claims will be rejected)

Our Promise

Just like top global platforms, we ensure:

* Secure checkout

* Transparent policies

* Customer-first resolution